The challenges of current claims process

It’s no surprise that settling claims to company standards varies greatly. After all, there is limited time available to inspect claimed damages and the process relies heavily on each adjuster’s memory and knowledge to calculate repair scope and apply company settlement guidelines.

Unfortunately, outdated inspection processes can lead to mission critical decision data becoming siloed or outright lost. And, this may cause additional challenges for offsite quality control teams and supplement desk adjusters tasked with reviewing or making final payments on the file.

Say goodbye to guesswork and say hello to accurate estimates.

Skip the spreadsheets, notepads, and digital camera and use one mobile inspection solution.

Better manage claims with our patented technology and guideline standardization.

SettleAssist app features

Complete exteriors, lite interior, configurable Q&A, inspections dynamic to users and the property, add an EagleView  roof CAD or wall lite report
Automated captions, speech-to-text or quick captions, image compression, wireless uploads directly into Xactware
Depreciation, required inspection items, interior wall actions, repair versus replace formulas for roofing, debris hauling calculations, line item preferences, material substitutions, labor activities, and custom file reports
Automated calculations, related assembly actions, aerial Roof CAD consumption for roof edge analysis, steep slope categorization, low slope material triggers, underlayment calculations, and more
Draft estimate generation, automated line item notes, auto attach captioned inspection photos, auto import roof CADs, estimate folder structure, document attachments, and more

A better way to settle wind, hail, and light interior claims

Inspection - Guideline Application - Scope Decisions - Estimate Creation

Claims professionals typically don’t have software in place to support them during the inspection, guideline application, and scope decision phases. The industry’s lack of Decision Support Software can lead to reaching very different outcomes in similar loss scenarios. Accurence worked with leading carriers to pioneer SettleAssist, a solution that helps overcome this challenge by synchronizing inspection data captured in a mobile device with a configurable online guideline management system. SettleAssist simplifies the administrative tasks for field adjusters and drives efficiency in claims operations for management.

How it works

Simply upload property inspection data while onsite and the guideline management system integrates aerial CAD data, automates carrier guidelines, completes file documentation, and generates a draft estimate in seconds.

Exterior - Roof, Sheds, Gutters, Siding, Fence, Decks, & More
Drywall, Paint, Texture, Repairs, Trim, Contents, & more

Operate your business intelligently

Field Teams us SettleAssist - Analytics from SettleAssist - Guideline Modeling in SettleAssist

Start using field data in a whole new way

Capturing inspection data, which has been traditionally written on a note pad and thrown away, opens new possibilities. Organizations can use this newly accessible data to enact exception based quality assurance file review versus random selection helping office teams focus on the right files more often. Trends in inspection data can be leveraged to increase operational efficiency. ACV and supplements can become more straightforward improving processing times for desk teams.


5 Benefits of improving claims management

Experience - Improve - Utilize - Transparent - Control

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